Last updated: 16 October 2026

Refund Policy

A 14-day free trial, and your money back within 14 days of any payment.

This document is published in English; the English version is binding.

1. A fair refund policy

Bad refund policies are infuriating. We never want you to feel that way, so ours is simple: if you're ever unhappy with Pulbeat for any reason, write to [email protected] and we'll take care of you.

Pulbeat is currently in a free public beta, so there is nothing to refund yet. This policy applies once paid plans start; we will notify you at least 14 days in advance. After the beta, every new account starts with a 14-day free trial with all features and no payment.

2. Money back within 14 days

You can get a full refund within 14 days of any payment — the first one or a renewal, monthly or yearly. No questions asked.

3. Examples of full refunds we'd grant

  • You were just charged for the next month or year, but meant to cancel.
  • You forgot to cancel a while ago and haven't used Pulbeat since — we'll refund the unused months.
  • You used Pulbeat for a few weeks and it just isn't right for you.

4. Examples of partial refunds or credits we'd grant

  • You forgot to cancel long ago but your sites were still being monitored — we'll look at the usage and refund part of it.
  • You moved to a bigger plan and didn't need the extra sites — we'll consider a prorated credit.
  • Pulbeat itself had an extended outage (several hours in a day or several days in a month) or support took days to reply — we'll add free time to your plan.

5. How to request a refund

Write to [email protected] from your account email and mention the invoice number. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

Nearly everything on the edges is decided case by case — tell us what's up and we'll work it out with you. This policy does not limit your statutory rights as a consumer.

Adapted from the Basecamp open-source policies / CC BY 4.0.