Last updated: 16 October 2026

Terms of Service

All the terms you agree to when you use Pulbeat.

This document is published in English; the English version is binding.

1. Introduction

Thank you for using Pulbeat! We built it so that you find out about broken forms, failing email and lost orders before your customers do. Because we can't know every customer personally, we have these Terms of Service to keep things fair for everyone.

When we say “Company”, “we”, “our” or “us”, we mean Serhii Artiushenko, a private individual residing in Ukraine. When we say “Service”, we mean the website pulbeat.com, the Pulbeat dashboard, the Pulbeat WordPress plugin and the notifications we send. When we say “you”, we mean the person or organisation that owns a Pulbeat account.

We may update these Terms. When we make a significant change, we update the date at the top of this page and notify account owners by email at least 14 days before the change takes effect. By using the Service you agree to the latest Terms. If we do not enforce a provision at some point, that does not mean we waive it. These Terms contain a limitation of our liability.

2. What the Service does

A plugin installed on your WordPress site counts form submissions (Contact Form 7, Elementor Pro Forms), WordPress email delivery failures and WooCommerce orders in 5-minute intervals. Every 5 minutes our cloud requests these counters over a signed connection and notifies you by email or Telegram when something looks wrong — for example, the site stops responding, emails fail, or leads stop arriving when they usually do.

The plugin never sends us the content of submissions, emails or orders. We receive numbers and technical information only: the site address, an anonymous identifier of each form, and plugin, WordPress and PHP versions. See our Privacy Policy.

3. Account terms

  • You sign in with a one-time link sent to your email address. You are responsible for keeping that mailbox secure: anyone who controls it can sign in to your account. We cannot be liable for loss or damage caused by a failure to keep it secure.
  • You may connect only websites that you own, or that you administer with the owner's permission.
  • You are responsible for all activity under your account.
  • You must be a human and at least 18 years old. Accounts registered by bots or other automated methods are not permitted. If you use the Service for a company or a client, you confirm you are authorised to do so.
  • You may not use the Service for any purpose listed under Use restrictions below.

4. Beta, free trial, payment and plan changes

  • After the beta, new accounts get a 14-day free trial with all features for up to 5 sites. We do not ask for a payment card for the trial.
  • Public beta. Pulbeat is currently in a free public beta: the Solo plan (one website, all monitoring features) is free of charge, with no time limit and no payment details required. The Pro and Studio plans become available after the beta. During the beta the Service may change more often than usual.
  • Paid plans will start after the beta. We will notify you by email at least 14 days in advance. You will then be able to choose a plan or stop using the Service; nothing will be charged without your explicit action. Planned prices are shown at pulbeat.com/pricing.
  • Early access offer. The first 50 accounts that connect at least one website during the public beta and reserve the offer in the dashboard pay USD 3 per month (plus applicable taxes) for the Solo plan for their first 12 paid months instead of the regular price; a yearly Solo payment covering all 12 months is USD 36. To use the offer, choose the paid Solo plan in the dashboard (request the first invoice at this price) within 14 days after the beta ends and pay it by its due date; otherwise the reservation expires. One reservation per account and per website. After the 12 discounted months, the regular price applies, and we will notify you at least 14 days before. The offer applies only to the Solo plan, has no cash value and cannot be combined with other discounts.
  • After paid plans start, you pay in advance to keep using the Service. If you do not pay, monitoring continues for 3 grace days after the end date and is then paused. Your sites and history are kept, and monitoring resumes after payment.
  • Subscriptions renew for the same period (month or year) until cancelled. If you move to another plan, the unused time you already paid for is carried over to the new plan.
  • Fees are exclusive of taxes. Where required, taxes are added at checkout and collected by us or our payment provider.
  • We handle refunds according to our Refund Policy.

5. Cancellation and termination

  • You can cancel at any time with “Cancel subscription” in your dashboard under Settings → Plan. The plan stays active until the end of the paid period and is not renewed; we do not charge or invoice you again. Until then you can resume the subscription with one click.
  • You can ask us to delete your account at any time. Your data becomes inaccessible immediately, is deleted from our active systems within 30 days and from backups within 60 days. It cannot be recovered after that, except for billing records we must keep by law.
  • We may suspend or terminate an account that breaches these Terms or the Use restrictions. Suspension means monitoring stops and the account cannot be accessed; termination also deletes the account. Abuse or threats towards anyone working on the Service lead to immediate termination.
  • We may close accounts whose trial ended more than 90 days ago without a paid plan; we will email you first.

6. Use restrictions

When you use Pulbeat, you may not:

  • connect or monitor websites you are not authorised to administer, or collect data from accounts that do not belong to you;
  • circumvent, disable or interfere with security features of the Service, or probe, scan or test its vulnerability without our written permission;
  • interfere with, disrupt or create an undue burden on the Service, its networks or the sites we check, including excessive automated requests;
  • upload or transmit viruses or other malicious code, or tamper with the plugin to send false data;
  • trick, defraud or mislead us or other users, or impersonate anyone;
  • harass, intimidate or threaten others, including anyone working on the Service;
  • use the Service in a way that breaks any applicable law.

Accounts found violating these rules may be cancelled without prior notice. To report abuse, write to [email protected] with details of the account and behaviour you are reporting. We will not disclose your identity to the reported account.

7. Changes to the Service and prices

  • We improve Pulbeat continuously. We may change or discontinue parts of the Service; when a change materially reduces what you pay for, we notify you in advance.
  • If we change prices for existing customers, we notify you at least 30 days in advance by email. The new price applies from your next billing period after the notice.
  • If we discontinue the Service entirely, we give at least 30 days' notice and refund the unused part of any prepaid period.

8. Availability, limits of monitoring, security and privacy

  • Your use of the Service is at your own risk. The Service is provided “as is” and “as available”. We do not offer a service-level agreement, but we take uptime seriously.
  • Monitoring helps you notice problems sooner, but it cannot detect every failure. For example, an email accepted by your mail server may still not reach the recipient, a site may fail between checks, a hosting firewall may block our checks, and email or messaging providers may delay notifications. Pulbeat does not replace backups or your own checks of important business processes.
  • We protect your data with encryption in transit, signed requests between your site and our cloud, hashed sign-in tokens and two-factor authentication for staff. See our Privacy Policy. To report a security issue, write to [email protected].
  • When you use the Service, you entrust us with your data. We process it only as described in our Privacy Policy. People working on the Service may access your account data only: to help with a support request you make (we ask for your consent first); to fix an error that stops an automated process; to protect the Service against abuse and investigate security incidents; or to the extent required by applicable law.
  • We use third-party providers for hosting-related networking, email delivery and payments. They are listed in our Privacy Policy.

9. Content ownership and intellectual property

  • Your data remains yours. You give us a limited licence to use it only to provide the Service to you.
  • We or our licensors own all rights in the Service, including the plugin, dashboard, website and their design. The WordPress plugin is provided to you for use with the Service. You may not copy, resell or exploit any part of the Service, or use our name and logo for promotion, without our written permission.

10. Features and bugs

We design the Service carefully and test features before release. Like any software, it has bugs. We track reported bugs and prioritise those related to security, privacy and missed alerts, but we do not guarantee that the Service will be error-free or meet every specific requirement.

11. Liability

To the maximum extent permitted by law, the Company shall not be liable to you or any third party for any indirect, incidental, special, consequential, punitive or exemplary damages, or for lost profits, revenue, leads, orders, goodwill, data or other intangible losses, resulting from: (i) the use of or inability to use the Service; (ii) failures, delays or inaccuracies of monitoring or notifications; (iii) unauthorised access to or alteration of your data; (iv) the conduct of any third party; or (v) any other matter relating to the Service.

Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

12. Law and disputes

These Terms are governed by the laws of Ukraine. If you are a consumer, you keep the protection of the mandatory laws of your country of residence. Before going to court, please write to [email protected] — we will try to resolve any issue fairly and quickly.

Adapted from the Basecamp open-source policies / CC BY 4.0.